Frequently Asked Questions
1) What is Zero-Regrets Guarantee? Learn More

You'll love your new floors or I'll replace them free in the first 30 days!

2) Lifetime Installation Warranty? Learn More

As long as you are in your home we will repair any installation related problems from our installers for FREE!

3) Installer Professionalism Guarantee? Learn More

At Abbey Carpet & Floor of Puyallup, our installation crews are neat, clean, well-groomed, well-spoken and professional. They are guests in your home and conduct themselves as such. You will receive the highest-quality installation in the business. And after they are finished, they will leave your home as neat as when they arrive!

4) Will you install flooring if we bought it somewhere else?

Here at Abbey Carpet & Floor of Puyallup, we will only install the products that you purchase from us. We cannot guarantee any product that you purchased elsewhere. You would be better off having the store that you purchase the product from do the installation. Since we offer the Zero-Regrets Guarantee, we want to make sure the products are up to our standards and backed by not only us, but also the manufacturers that we partner with for your protection. We are happy to sell product to Do-It-Yourselfers and remodelers for their projects if you have your own installers.

5) How do I get a FREE Design Audit?

Our Design Audit is a diagnostic tool that is used by our flooring consultants to help you choose the right floor for your lifestyle and decorating taste. We will walk you through a series of questions to help you narrow down the hundreds and hundreds of options to the 2 or 3 that best suit your unique situation.

6) Prescription/Written "Maintenance Plan"

As your Trusted Flooring Advisors, we will give you a written maintenance plan for you to get the longest life & beauty out of your floors.

7) Do you have Designers?

Yes. All of our sales associates are trained in color, fashion and design on all of our products. We also have on staff, Interior Designers to help you with your projects. 

8) How long have you been in business?

Our company was started in Tacoma in 1959 by Don Lindgren. His son Barry purchased the company in 1997 and moved it to our present location in downtown Puyallup to better serve the growing Puyallup & Pierce County areas. In 1998 Barry purchased the franchise rights for Abbey Carpet in Puyallup. With the buying power of over 800 stores, we are able to provide the highest quality products with competitive prices.

9) Is Abbey Carpet & Floor a big chain store?

Abbey Carpet & Floor is a franchise all across the country of independently owned & operated flooring businesses. Our company that began in 1959 by Don Lindgren continues to be a family owned & operated store by his son Barry. We live, work and play in our community.

10) Do you only sell carpet?

Our name says Abbey Carpet & Floor with carpet being a very large part of our business. We also are experts in many other flooring products (Carpet, Hardwood, Laminate, Vinyl, LVT, Tile, Stone, Countertops and other flooring related products).

11) Do you do free estimates?

Yes. There is no charge for estimates. We do HIGHLY recommend that you come into our showroom first, participate in our Design Audit, so you have a good idea of what products you would like to have for you project.

12) Do you have inventory?

There are a few items that we stock in our warehouse for people who need something quick. We also have some of our suppliers who have warehouses locally that we can access quickly. Most of our purchases are able to arrive at our store well before any installations that are scheduled.